Change of mind

Dragon Snus is a sealed nicotine product with an excise stamp. Once a can has left our hands we have no way to verify how it has been stored or handled, so we cannot put it back into stock and we do not accept change-of-mind returns.

If you are unsure which strength suits you, order a single can of Berry Blast 6 mg first, or ask us before you order — we would rather spend two minutes on a message than have you stuck with something you do not enjoy.

Cancelling before dispatch

You can cancel any order at no cost up until it has been dispatched. Message us and we will stop it. If you have already paid, you get the full amount back including delivery.

Damaged, wrong or faulty

We will replace or refund, at your choice, if:

• the can arrives dented, crushed, cracked or with a broken seal;
• you received a different flavour or strength from the one you ordered;
• an item is missing from the parcel;
• the product is past its best-before date on arrival; or
• the contents are clearly not as described.

How to claim

Message us within 48 hours of delivery with your name, roughly when you ordered, and a photo showing the problem — including the outer packaging if the parcel itself was damaged. Please keep the item until we have resolved it. Do not use a product whose seal is broken.

Refunds

Approved refunds are paid back the same way you paid, normally within 7 working days of us agreeing the claim. Bank transfer timing is up to your bank. Where a replacement is sent instead of a refund, we cover the delivery cost.

Orders through other sellers

If you bought Dragon Snus in a shop, a bar or through a marketplace listing, that seller handles the return under their own policy. Tell us anyway if a product was faulty — we want to know, and we will follow it up with the retailer.

Your statutory rights

Nothing in this policy limits the rights you have as a consumer under Indonesian law, including Undang-Undang No. 8 Tahun 1999 tentang Perlindungan Konsumen (the Consumer Protection Law).

Contact

PT Naga Warmita Global
Jalan Sudirman No. 22, RT 1 / RW 1, Kel. Pengajuran, Kec. Banyuwangi, Indonesia
customercare@dragonsnus.com
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