Where we deliver

We deliver within Indonesia only. We do not ship internationally, and we cannot accept orders for delivery to an address outside Indonesia.

This is deliberate. Dragon Snus is an excise-stamped product sold for the Indonesian market, and nicotine products are restricted or prohibited in many countries. Exporting them would put both you and us on the wrong side of somebody's customs rules.

Cost and timing

Destination	Cost	Typical time
Bali	Rp 25.000	Same day where available, otherwise next day
Rest of Indonesia	Rp 40.000	2–4 working days
Orders from Rp 385.000	Free	As above

Orders are picked and dispatched on working days. An order placed late in the evening, at a weekend or on a public holiday is dispatched on the next working day.

Delivery times are estimates given in good faith. Once a parcel is with a courier, its timing is in the courier's hands — traffic, weather, ferry schedules and Nyepi all affect it. We will always tell you where your order actually is if you ask.

How ordering works

Adding cans to the cart on this website does not place an order and does not charge you. The checkout opens a WhatsApp message containing what you selected. Your order exists once you have sent that message, agreed the total including delivery with us, and we have confirmed it.

Payment is arranged in that conversation — bank transfer, QRIS, or cash on delivery where we offer it. Nothing is charged on this website. We will never ask you for card details, a PIN, an OTP or a password over chat.

Age verification on delivery

Our driver or the courier may ask to see photo ID at handover. If nobody of legal age is available to receive the parcel, it will not be left. We will not knowingly hand a nicotine product to a minor under any circumstances, and we will cancel and refund an order rather than do so.

If delivery fails

If nobody is available, the courier will normally attempt redelivery or hold the parcel for collection. If a parcel comes back to us because the address was wrong or incomplete, or because nobody of legal age could receive it, we will contact you to arrange a second attempt. A second delivery charge may apply.

If a parcel is genuinely lost in transit, tell us and we will chase the courier and either resend your order or refund it in full.

Damaged or missing items

Check your parcel when it arrives. If something is damaged, missing or not what you ordered, contact us within 48 hours with a photo and we will put it right. Details are in our returns and refunds policy.

Contact

PT Naga Warmita Global
customercare@dragonsnus.com
Message us on WhatsApp